Contact us
We'd love to hear from you. Choose the right channel below and we'll get back to you as soon as we can.
General questions
For feature requests, questions about how a tool works, or anything else.
[email protected]Bug reports
Found something broken? Let us know what tool, what file type, and what happened.
[email protected]Privacy & legal
Questions about our privacy policy, terms of service, or data handling.
[email protected]Send a message
This opens a draft in your email app. Check the recipient, subject, and message before sending it. If no email app opens, copy [email protected] into your preferred email service and send your message there. Opening a draft does not send your message.
Reporting a problem with a tool
Email [email protected] with the tool name or page address, the steps you followed, and what you expected to happen. Include the exact error message if one appeared. Tell us your browser, device, input file type, approximate file size, and page count. These details help distinguish a file-specific problem from a browser or memory issue.
For example, explain whether a PDF failed to open, processing stopped, or the downloaded result looked different. If the problem involves compression, include the selected target size and the reported output size. For conversion or editing, describe which pages were affected. A screenshot of the error can help, provided you remove personal information and private document content first.
Protecting your documents when asking for help
PDFCraftly processes tool files in your browser. We cannot inspect the document you selected simply because you used a tool. Start by describing the issue rather than attaching your original file. Do not email passwords, identification documents, financial records, medical information, or confidential agreements.
If a sample is useful, create a separate document with invented text and check that it still reproduces the problem. Hiding text with a white rectangle or cropping a page does not necessarily remove the underlying information. Questions about our privacy policy, terms, or how files are handled can go to [email protected].
Questions and feature requests
Contact [email protected] if you need help choosing a tool or want to suggest an improvement. Describe the task you are trying to complete, the input format, and the result you need. If a submission website sets a file-size or page-size requirement, include that requirement without sharing your application or account details. For a feature request, explain the current steps that are difficult and how the proposed change would help. Send one clear description so we can understand the request.